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Bay 1 & 2 - 3500 19th St NE
Calgary, AB T2E 8B9
Canada

Our privacy policy was developed as part of our commitment to combine excellent service with the highest level of integrity when dealing with visitors to our website. The policy is designed in order for our visitors to understand how we use and safeguard any personal information that is collected and helps our visitors to make informed decisions when using our site. This statement will be continuously assessed to take account of new technologies and ethical practices, as well as the needs of our visitors.

  • What information do we collect?

    When you visit our website, you may provide us with personal information that you willingly choose to disclose that is collected on an individual basis. You may also provide website use information that is collected on an aggregate basis as you and other visitors browse our website.

  • Personal information you choose to provide

    We may request that you voluntarily supply us with certain types of information, including your email address, mailing address, home or work telephone number, and other personal details. These are generally required to facilitate correspondence, place an order, request an estimate, or participate in online surveys.

    If you choose to correspond with us by email, we may retain your email address, along with the content of your email messages and our responses. We provide identical protections for all information received, whether this is via electronic communication, mail, or telephone.

  • Website use information

    In keeping with other online commercial locations, our website may use a standard technology called cookies in addition to server logs that collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, the time spent at our website, and the other sites visited just before and after visitors were on our website. This data is collected on an aggregate basis. None of this information is associated with individual visitors.

  • How do we use the information that you provide?

    The personal information that we collect is mostly used to administer our business activities, provide customer service and make other products and services available to both our existing and potential customers. We may also occasionally use this information to notify you about important changes to our website, new services, or special offers that we think you might find of value. The mailing lists that we employ to send you product and service offers are developed and managed in accordance with our traditional corporate standards. These are designed to safeguard the security and privacy of our customers’ personal information. At any time you are able to notify us that you no longer wish to receive details of these offers.

  • What are cookies?

    Cookies are an integral feature of web browser software that allows web servers to recognize the computer that is used to access a website. Cookies are small items of data that are stored by a user’s web browser on their computer’s hard drive.

    Cookies can recognize information that a user accesses on one web page to simplify the same user’s subsequent interactions with that web site or to use the information to streamline the user’s transactions with related web pages. This makes it easier for a user to move between web pages and to complete online commercial transactions. Cookies are intended to make your online experience easier and more personalized.

  • How do we use information we collect from cookies?

    We use cookies and web server logs to gather information about the browsing activities of our website visitors. The information we collect helps us to design our web pages to be as user-friendly as possible and to continually improve our website to better meet the needs of our existing and potential customers.

    Cookies also help us collect important business and technical statistics. The information provided by cookies allows us to trace the paths followed by our visitors as they move from one page to another. Server logs enable us to calculate how many people visit our website and to evaluate our site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifiable details.

  • Notice of new services and changes

    Occasionally, we may use the information that we collect to notify you about important changes to our website, or regarding new services and special offers that we think you might find of interest. As our client, you will always be given the opportunity to notify us if you do not wish to receive these offers by clicking a response box when the offer is received or by sending us an email request.

  • How do we secure information transmissions?

    When you forward us confidential credit card information via our website, our secure and licensed server software encrypts all the details that you input before it is sent to us. The information is scrambled during transmission then decoded once it reaches our website.

    Other email that you send to us may not be secure unless we advise you that security measures will be implemented prior to transmitting your information. It is therefore very important that you don’t send us confidential information such as Social Security or account numbers in an unsecured email.

  • How do we protect your information?

    Information security:
    We use encryption/security software to safeguard the confidentiality of personal information that we collect from unauthorized access or disclosure, in addition to accidental loss, alteration, or destruction.

    Evaluation of information protection practices:
    Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality, and quality of our information.

    Employee access, training, and expectations:
    The protection of customer information is governed by our corporate values, ethical standards, practices, and policies. Our business practices also limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions.

  • How can you access and correct your information?

    You may request access to all your personally identifiable information that we collect online and maintain in our database. Simply email us using the contact form at the bottom of this page.

  • Do we disclose information to outside parties?

    We may provide aggregate information about our customers, sales, site traffic patterns, and related website information to our affiliates or reputable third parties. However, this information will never include personally identifying data, except as otherwise provided in this privacy policy.

  • What about legally compelled disclosure of information?

    We may disclose information when legally compelled to do so. This would be in a situation when we, in good faith, believe that the law requires such a disclosure or for the protection of our legal rights.

  • Permission to use of materials

    The right to download and store or output the materials in our site is granted for the user’s personal use only and materials may not be reproduced in any edited form. Any other reproduction, transmission, performance, display, or editing of these materials by any means mechanical or electronic without the express written permission of the company is strictly prohibited. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us directly.