Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- What kind of work does your company do?
- How long does it take for you to complete my order?
- What do I do if my file is too large to email?
- Why are the colors on the printed product different from the way they look on my computer screen?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- What kind of work does your company do?
The CRN Group has a very wide range of services and products available to you. Some of the most common include:
Copy Services - Our high-speed copiers and printers can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.
Printing Services - From one-color to full-color printing, our three locations have the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
For more products and services, feel free to browse around our website or contact one of our professional Accounts Managers.
- How long does it take for you to complete my order?
Each and every print job is different, which makes it difficult to pin-point a "standard" turnaround time. When facing a tight deadline it is best to call us ahead of time to ensure that we can meet your deadline.
- What do I do if my file is too large to email?
The best way to send us any computer file is through our website. If you go to the "Customer Service Center" section of this website, you will see a selection on the left hand side called "Send a File." This page will allow you to send files as large as 400 Megabytes directly to us.
- Why are the colors on the printed product different from the way they look on my computer screen?
There are several reasons for this. One of the most common reasons is that computer monitors display colors as a mix of Red, Green and Blue, while color printers and presses create colors from a mix of Cyan, Magenta, Yellow and Black. This will cause some colors to print differently on our machines as compared to what you see on your computer screen.
Another possible cause could have to do with the type of colors you have chosen. If you are printing a job in full process color (CMYK) and your computer file uses Pantone colors, our printers will have to reinterpret the pantone colors into a CMYK equivalent. Often, the CMYK reinterpretation is not an exact representation of the intended pantone color.
The best way to avoid this is to contact a The CRN Group Accounts Manager and request a sample print of some of the colors you would like to use in your print project.
- What is a "proof"?
A proof is a way of ensuring that your file will print exactly as you expected. You will want to make sure that all spelling is correct, your fonts appear accurately and all graphics are printing to your satisfaction. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Absolutely, some programs are more portable than others, meaning that from time to time margins, fonts, graphics or formatting can be lost when transferring a document from one computer to another. Proofing the output from your electronic file will also give you an opportunity to catch any last minute changes or quality concerns you may have.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our account managers.